DK specializes in undercover detectives working in retail settings in Michigan and Ohio.  DK’s average store detective apprehensions are nearly 3 times higher than the national average.  We recovered over $36,000 of client merchandise in 2006 and deterred the loss of thousands of dollars more.  We have apprehended over 5,000 shoplifters in 6 years. 

• Watch for suspicious activity among shoppers, store employees, vendors and delivery people.
• Detect and apprehend shoplifters.
• Conduct investigations and document activities by employees and customers.
• File complaints with the police.
• Testify in court about apprehensions or investigations in which they took part.
• Travel to/from various stores.
• Maintain open communication with other detectives, management and the client on issues with store employees or customers.

Training Program  

DK employs high quality, professional store detectives who have undergone extensive classroom and on the job training.  Our detectives are specifically trained in the accurate identification and appropriate apprehension of shoplifters.  Our store detective recruiting and hiring process is extensive and includes psychological testing and careful integrity screening of applicants.  The detectives are certified through an in-depth loss prevention training program outlined below: 

• Orientation
• Review of the Store Detective Training Manual
• CPR/First-Aid Training
• Verbal and Non-verbal Intervention Training

• At the conclusion of the on-the-job training, the store detective must demonstrate the ability to perform independently.
• An evaluation of the store detective’s skills will be completed by the trainer.
• A task checklist must be completed.

• During this time frame, the detective is required to perform one of the following:
  • Apprehension of an adult
  • Apprehension of a juvenile
  • Issuance of a civil demand
  • Issuance of a trespass notice
  • Photography of evidence and subject